Refund Claim Submission Policy

If the health of your plant purchase(s) are still not up to our standard within 7 days of receiving your order(s) our team will do our best to resolve the situation.  At our discretion, we will issue a exchange or store credit. 

*Some exclusions apply, see details below.

To submit a claim:

To submit a claim please email the following information to help@biomesplantnursery.com within 7 days of purchase. Our team will do our best to address your claim as soon as possible. It may take between 2-4 days to respond to your claim.

Before submitting a claim please ensure that you have read the terms and conditions of sale that was stated and agreed upon purchase. 

  1. Proof of Date of receiving the plants & Date of Purchase along with proof of purchase.
  2. Please describe your issues and concerns. 
  3. Photos of the entire plant(s) in pot. Please keep in mind your claim will be nullified if plants have been planted in the ground. 

Exclusions and details:

  1. We reserve the right to decline any claims.
  2. Please note that the 7 Day Guarantee does not cover damage caused by mishandled, delayed, or lost packages due to the carrier, as well as leaf damage and damage resulting from improper care.
  3. All dormant plants or bulbs are not covered by this guarantee.
  4. Proof of purchase required as claims can only be honoured if purchases were made through the Biomes Plant Network. 
  5. All marked down, discounted and/or clearance  plants/products are not  are final sale and not covered by the guarantee. 
  6. Plants that have been transplanted within 7 days of receiving the plant will be voided from this guarantee. 
  7. If the care of the plant has been transferred to a different person or business prior to being received by the customer who placed the order (e.g., picked up by someone else or shipped to an alternate person/address for care), it will not be eligible for this claim.